Salesforce has launched Agentforce, making it our favourite competitor when it comes to AI assistants.
We can't just keep up with Goliath. We have a slingshot.
What does Agentforce do?
With Agentforce, you can develop AI driven customer bots for marketing, sales, ecommerce and service. That's great.
What do they do best?
With Agentforce, Salesforce is simply itself: The connection to product and CRM data is of course a huge advantage and the integration into their (somentimes confusing and often disjointed) feature landscape is certainly a motivation for many to try out AI Agents.
We are sure that the marketing power that Salesforce is bringing to the solutions market will radiate to solution providers like us.
We see three major weaknesses in Agentforce.
Complexity
Even their formula ‘Agentforce brings together humans + agents + data + CRM’ shows that the solution will be hard to beat in terms of complexity in the best company tradition. Lucky are those who can build their own Agentforce team. But what do the others do
Half-hearted positioning
The fact that the Agentforce formula begins with ‘Humans’ is precisely its Achilles' heel: when in doubt, their AI bots can offer a “human hand over”. This may reassure the employees of Saleforce users in particular, but it prevents an uncompromising focus on the complete automation of customer processes. Isn't that exactly what Saleforce is supposed to be for?
The price
Every single Agentforce chat costs 2 dollars, discounts are reportedly not planned. That is exactly 10x more expensive than a chat with Kaia's Team.
Salesforce customers are used to painful prices, but this is exactly where our offer to Salesforce users starts:
Kaia's Team offers AI-powered assistants to personalise the user experience for any product or service.
Our costs start at 20 cent per chat and cost a maximum of 30 cent per chat .
Kaia comes with 5,000 features and app integrations. Including RAG, integration of real-time databases and Single Sign-On. Salesforce and Microsoft 360 are also included.
Kaia is easy to install and operate. Your first assistant is ready for use in 2 hours. We support you free of charge.
We welcome Agentforce in the game. We are ready.
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